Ericsson open service delivery centres in Nigeria
Global telecommunications network company Ericsson has established two new service delivery facilities in Nigeria and the Democratic Republic of Congo (DRC) to cater for the phenomenal growth in Africa’s mobile phone users and to ensure enhanced support to customers.
The Swedish multinational technology firm has extensive experience in advising and supporting operators to secure network quality.
A statement from the company’s office in Kenya, obtained by PANA here Wednesday, quoted Lars Christer Johannisson, head of Ericsson’s regional services organisation, as saying the location of the facilities is based on current business needs.
“It is important to have facilities that can serve multilingual customers across the region,” he said. ”While the immediate focus is on managed services, we will be increasing our resources and competence across our entire portfolio so as to be fully prepared for our customers’ needs.”
The DRC and Nigeria facilities will support Ericsson’s leadership position in managed services, and enhance the delivery of their services portfolio across sub-Saharan Africa.
“The facilities will allow us to work even closer with our customers, and support them in delivering a superior end-user experience. As the industry leader in managed services, we have proven capabilities in managing and operating many operator networks worldwide and have recently signed major deals with key African operators including Atlantique Telecom and Airtel,”
said Fredrik Jejdling, head Ericsson sub-Saharan Africa.
Africa’s mobile phone users have continued to increase, with industry statistics indicating that the number of mobile connections in sub-Saharan Africa increased 20 per cent to over 500 million by early 2013 and are expected to increase by an additional 50 per cent by 2018.
Consequently, mobile network operators need to consistently improve and upgrade their services to efficiently serve the growing user base.