Etisalat introduces new, instant and free access to mobile roaming offers for enhanced customer experience

"ETISALAT LOGO"Etisalat has announced that it has introduced a new mobile roaming feature to enhance its consumers and business customers’ roaming experience during their stay abroad. The new roaming landing page provides mobile customers with free access to voice or data roaming options for cheaper roaming while traveling across 105 countries.

The choice of packs is available for all Etisalat prepaid and post-paid customers on consumer and business mobile roaming plans alike.

Designed to facilitate easy subscription, the new roaming landing page provides information as well as instant activation of roaming packs. It also helps customers monitor their calls and data usage. Upon arrival at the travel destination, customers receive an SMS notification that includes the link to the portal. The portal also automatically pops up at the customer’s first instance of web browsing. The landing page lists a range of roaming pack offers, allowing customers to make an informed choice and enjoy savings with Etisalat’s competitive roaming rates on voice calls and data.

This new and easy access mode for roaming pack subscription caters to the need of both business and leisure travellers, who are unable to activate their roaming packs before travelling via SMS, USSD, mobile app or website. Importantly, it facilitates the monitoring of usage, lets customers control spends and thereby minimising the risk of high roaming charges on calling or data usage. The new roaming landing page can be accessed free across 105 countries.

Etisalat’s Chief Marketing Officer, Khaled ElKhouly, said, “We designed this new feature to make an easier, more value-driven and convenient experience for our mobile customers. Its user-friendly and visually appealing interface builds on the traditional SMS notification for a more interactive method of subscribing to any of Etisalat’s roaming propositions. We are excited to have our customers use this new landing page the next time they travel. It is really as simple as ‘land, click and roam.”

Etisalat’s range of mobile roaming packs include options for incoming weekly and monthly roaming voice calls as well as mobile data roaming on more than 732 international networks and 252 preferred partner networks in 105 countries. Customers also have the option to apply for a Traveler Combo Pack, which offers 1000 minutes and 1GB data roaming for AED 500 a month. Moreover, a dedicated suite of Business Traveler Packs also offers the most competitively priced data-roaming proposition for business customers from as low as AED60 per month. It allows users the flexibility to choose from 30-day one-off packs to monthly recurring packs.