The UAE TRA reveals results for the UAE Cellular Mobile Networks Benchmarking 2014

Authority, for, Regulating, the, Telecommunications, logo The General Authority for Regulating the Telecommunications Sector (TRA) revealed the results of the “UAE Cellular Mobile Networks Benchmarking 2014”. This step comes in line with the TRA’s commitment towards ensuring both quality and variety in telecommunication services throughout the UAE. It is also an essential part of the long term aimed at helping the UAE become a recognized regional ICT hub. In addition, the TRA is also keen to ensure that licensees adhere to the conditions of their licenses.

 The TRA conducts this extensive benchmarking survey annually to assess the UAE’s mobile networks and services provided by licensees Etisalat and du. The survey is carried out by a highly skilled workforce in order to obtain results that truly reflect the status of mobile networks and services provided. This survey provide the TRA with an opportunity to assess and track the current status of mobile networks and identify the main issues that need to be addressed in order to ensure better quality and reliability. The TRA takes these surveys seriously as they are the main elements that guarantee improving the quality of services in the UAE and thus attaining excellence and promoting the UAE ICT sector’s leading position on both regional and international levels.

 Outdoor

Voice Indicators

The TRA uses standard indicators that evaluate the quality of the offered services as follows:

Call Completion Success Rate where results placed Etisalat at 98.59% and du at 98.55%, Call Setup Success Rate where Etisalat scored 98.83% and du 98.84%, and Call Drop Rate where Etisalat was at 0.25% while du was at 0.30%. In regards to Voice Quality, Etisalat scored 95.33% and du 97.02%, and in terms of Double Service Coverage (for both 2G and 3G), both Etisalat and du exceeded 99%.

Data Transfer Indicators

  • Data Transfer Rate in Dual Mode (2G / 3G) showcased Etisalat at 5724 kbps and du at 4583 kbps for FTP DL, while for FTP UL Etisalat scored 681 kbps and du 796 kbps. Moreover, for HTTP browser protocol, Etisalat scored 5630 kbps and du 5570 kbps for HTTP DL, while for HTTP UL, Etisalat scored 721 kbps and du 857 kbps.
  • LTE Data Transfer Rate, Etisalat scored 17116 kbps and du 10786 kbps for FTP DL while for FTP UL Etisalat scored 2100 kbps and du 1614 kbps. Moreover, for HTTP browser protocol, Etisalat scored 11968 kbps and du 7858 kbps for HTTP DL, while for HTTP UL, Etisalat scored 2111 kbps and du 1624 kbps.

Indoor

Voice Indicators

As for the Indoor user experience; Call Completion Success Rate results put Etisalat at 98.89% and du at 98.80%, and for Call Setup Success Rate, Etisalat scored 99.24% and du 99.42%, for Call Drop Rate, Etisalat was at 0.36% while du was at 0.63%, and Voice Quality placed Etisalat at 97.73% and du at 97.48%.

Data Transfer Indicators

  • Data Transfer Rate in Dual Mode (2G / 3G) showcased Etisalat 8287 kbps and du 6922 kbps for FTP DL, and Etisalat 763 kbps a du 327 kbps for FTP UL. Moreover, for HTTP browser protocol, Etisalat scored 6516 kbps and du 6836 kbps for HTTP DL, while for HTTP UL, Etisalat 762 kbps and du 445 kbps.
  • LTE Data Transfer Rate, Etisalat scored 24740 kbps and du 8728 kbps for FTP DL while for FTP UL Etisalat scored 2111 kbps and du 943 kbps. Moreover, for HTTP browser protocol, Etisalat scored 12682 kbps and du 7566 kbps for HTTP DL while for HTTP UL, Etisalat scored 2128 kbps and du 900 kbps.

Hamad, Obaid, Al, Mansouri, TRA, Director, General“The TRA gives has prioritized the evaluation of quality of the services offered by telecommunication network operators. As ICT sector organizers, we conduct testing and assessments that help track the status of mobile networks in each phase and the range of services provided in order to increase the standard of service and attain excellence in addition to promoting healthy competition amongst the operators,” said His Excellency Hamad Obaid Al Mansouri, TRA Director General.

“Conducting the annual Benchmarking Survey and concluding its results has proved reliable for developing comprehensive and improved insights. These will result in continuous improvement in the quality of service throughout the UAE and contributes in attaining Smart Government and Smart Cities while achieving the highest levels of readiness attracting investors and economic development in the country,” he added.

“We are working towards performing tests that provide a fair comparison and assessment of the mobile networks services by employing state-of-the-art test equipment used in most organisations and developed countries. These equipment measure key performance indicators that directly relate to the end-user experience through simulating an actual telecommunication environment in several conditions and several areas, where network coverage, dropped calls, and the clarity of calls are measured,” said Eng. Saif Bin Ghelaita – Director of Technology Development Department at TRA.

The survey covered more than 13,000 km of the UAE’s roads at peak hours during working days. All the emirates, Abu Dhabi, Dubai, Sharjah, Ajman, Um Al Quwain, Ras Al Khaimah, Fujairah, as well as the Western Region and major highways were covered. In addition, thousands of test calls and application trial runs were performed along with similar tests conducted indoors for 34 buildings or major facilities across different emirates.

After completing the Cellular Mobile Networks Benchmarking survey, results are reviewed with the UAE Telecom operators and the TRA publishes the results after discussing with operators as part of the transparency policy adopted by TRA in the Telecom market in the UAE.