du signs three-year support and optimisation agreement with Cisco

Emirates Integrated Telecommunications Company PJSC (du) signed a three-year contract with Cisco for network support and optimisation services, to support existing and future network infrastructure growth. The contract has been financed through attractive finance terms arranged by Cisco Capital (Dubai) Limited and provides du with a predictable and optimised Total Cost of Ownership (TCO) over three years.
Hatem Bamatraf, Senior Vice President of Network Development at du, said, “We continue to strive to provide our customers with the best possible service, by constantly improving our network infrastructure. This agreement in collaboration with Cisco will ensure that we are able to further optimise our market offering, and deliver the uninterrupted and quality services our customers have come to expect. The strategic finance arrangements further reinforce the strength of our financial and operating position.”
The three-year agreement provides du with Cisco SMARTNet for rapid issue resolution and premium
service options to help du maximise operational efficiency. Additionally, Cisco will provide
comprehensive network and voice infrastructure optimisation services as well as on-site focused
technical support services.
Nadim Khoury, Director, Cisco Services, UAE, commented, “This agreement is a significant milestone in Cisco’s collaboration with du, demonstrating our strong business relationship and bringing to bear financial strength with critical service capabilities; moving beyond just being an end-to end network solutions technology provider. This is becoming increasingly important for our customers where we are witnessing major developments in the information, communications and technology space that require higher levels of service and assurance coupled with innovative financial consumption models.”