KASB Bank automates customer service via Genesys

Following in the footsteps of other banks from the local industry with a dedication to innovative custom engagement regarded a priority, KASB Bank has migrated its Contact Center to an upgraded Genesys platform. In its journey to becoming a leader in the FSI Industry, it soon realized a larger integration of technology in the services and operations is very essential. To convert its vision into reality, KASB needed a very reliable and tech savvy partner and so it sought the help of none other than C Square Consulting. Soon after the partnership was entered into, C Square began working on the project and in a short time period, KASB started receiving outstanding outcomes on all business requirements. C Square commenced the project with outstanding results delivered, only recently. As expected by the team, a multifold performance improvement is expected.
Taking full responsibility of the upgrade required of KASB’s systems and processes, C Square has been successful at upgrading the platform that was earlier functional on Genesys v7.2. The systems and processes have now been moved to v8.1. In addition, a Genesys Voice Portal and a Self Service Banking IVR have also been deployed successfully. As customer service is quite critical to enhance communication given a burgeoning product line, KASB realized the need to have multiple channels of communication and so it commenced Visa Debit Card services and incorporated them as an integral part of the upgraded Contact Center.
Founded in 2009, C Square Consulting is relatively nascent. However, it has become a top choice for many organizations within a short span of time. Delivering supreme quality services to its customers by fulfilling their needs, has made C Square a leading consulting enterprise in the industry. By specializing and offering solutions from a variety of vendors, C Square Consulting is able to assess the customers’ business issues and offer the most suitable solutions.
The partnership with C Square Consulting has really worked well for KASB Bank.  The solutions and support provided by C Square Consulting have delivered prolific results and revamped the infrastructure of KASB. The upgraded Self Service solution deployed at KASB has not only enhanced customer experience, but has given the organization a richer and broader portfolio of Contact Center services, which has helped them in their efforts to become customer-centric.