TRA completes Mobile Networks Benchmarking Survey for 2012 in the UAE

The Telecommunications Regulatory Authority (TRA) today announced the completion of the 2012 ‘Mobile Networks Benchmarking Survey’ for services provided by UAE operators. The survey was conducted in line with the TRA’s commitment to the provision of quality services and ensuring operators’ adhere to the terms and conditions of their licenses.
“Tracking the status of mobile networks and the range of services provided is extremely important. This is one of the reasons why the TRA places a great deal of significance on the surveys’ findings and with this in mind, we decided to conduct this research on an annual basis,”said H.E. Mohamed Nasser Al Ghanim, Director General of the TRA.
“Through this research we are able to ascertain the current state of the networks and critically, pinpoint areas in need of improvement. This type of research plays an integral role in achieving our overall objective as telecommunication regulators and positively, initial figures suggest that we are on the right track. By working with our industry partners, stakeholder groups and the general public, I have every confidence that the UAE’s telecommunications sector will continue to go from strength to strength,” H.E. Mohamed Nasser Al Ghanim added.
The annual survey measures the level of services offered by mobile networks as a means to ensure that each operator meets strict performance requirements. The benchmarking programme was carried out through driving tests for more than 11,000 kilometers across the UAE, and making more than 27,000 voice test calls attempts.
The findings were recorded and the process of discussing the results with operators that comprise the UAE telecommunications sector is currently ongoing. In line with transparency policy, the TRA will publish the results of the surveyonce discussions with operators have concluded.
Crucially, by employing state-of-the-art research techniques, the TRA is able to sufficiently ensure the validity of its findings. The research measured key performance indicators (KPI) that directly relate to the end-user experience through simulating an actual telecommunication environment.