Tecnotree, the global provider of IT solutions for the telecom industry, announced that Bmobile, a leading telecom provider in Papua New Guinea and the Solomon Islands in the Asia Pacific, has selected Tecnotree for their Business support system (BSS) transformation project to improve customer experience, enhance revenue growth, reduce cost, and consolidate the BSS platforms
across both the countries.
As part of this transformation initiative, Tecnotree will sunset the legacy monolithic BSS system running
at PNG & SI and will deliver the market-tested platform based on BSS Switch – a solution that was
introduced to the market earlier in 2019. The platform will enable Bmobile to simplify customer
onboarding, provide a 360-degree customer view, launch bundled products via a unified product catalog,
provide state-of-the-art self-care for subscribers, extend reach to remote locations via mobility support for
dealers and POS agents, and allow converged billing. In addition, Tecnotree will also deliver mediation,
provisioning, interconnect and roaming systems supporting advanced features and services including
4G/LTE. This transformation will not only help Bmobile to acquire new set of features but will also simplify
business processes and daily operations along with CAPEX/OPEX reduction.
“We are pleased to partner with Bmobile in their business transformation journey aimed to provide an
improved customer experience and increase their market share with our BSS Switch platform while
decreasing operational expenses according to their go-to-market strategy. With 40 years of telecom
experience, we at Tecnotree are committed to our customers’ success with best-in-class products and
future-proof technology helping them to win in their markets. We truly believe that this will be a tremendous
journey for both organizations that will help in creating market differentiation and will pave the way in
their digital journey”, comments Padma Ravichander, CEO, Tecnotree Corporation.
“Bmobile is embarking on a BSS transformation program and we are delighted to entrust our BSS partner,
Tecnotree, with the upgrade and transformation of our BSS platform. As Bmobile operates mobile networks
in two Pacific countries, Papua New Guinea and the Solomon Islands, the transformation allows Bmobile
to support both countries’ mobile operations with a single BSS platform enabling a reduction in operating
costs. The transformation also allows Bmobile to further empower our customers to manage their own
accounts and offer transparency to our customers thereby reducing the need to call our Customer Services
resulting in improved customer experience” Shares Athula Biyanwila, Group CEO,Bmobile PNG & SI.
