Huawei users are being offered extended warranty on a range of products as a precautionary measure to prevent the COVID-19 outbreak. The offer includes Huawei’s wide range of products including smartphones, notebooks, tablets, smart wearables and other terminal products for which the warranty has expired during the period of 24.03.2020 to 29.06.2020. If a customer’s product meets the required conditions the warranty period will be automatically extended to 30.06.2020, so they have their devices repaired under warranty and stay connected.
Customers who are practicing a social distancing and staying at home can now take advantage of Huawei’s free courier services and have their device collected and returned by courier once it is repaired and sanitized.*
In addition, Huawei has taken further steps to ensure the health and safety of customers and staff at its service centers with the adoption of a series of precautionary measures. Customers in service centers will receive free temperature measurements and be provided with hand sanitizer while mobile phones that have been repaired and undergo UV light disinfection. The centers will also be fully disinfected and cleaned three times a day.
Users are also being advised by Huawei to use the pre-installed Support App to troubleshoot the issue with smart diagnosis or connect with the online customer service and get remote service.
Consumers can also contact the Huawei Customer Service Hotline on 80066600 from 9AM to 6PM, online customer service, or email via the official website if there is a problem with their mobile phone.
* Due to possible traffic problems in some areas, the logistics time may be affected. Please refer to the actual situation of the express company.
