Telecommunications

China Telecom: Committed to continuing its business with the safety of its clients and employees during the COVID-19 outbreak

china telecom customer satisfaction

We all know it is a special period for all business organizations to continue its business normally during the COVID-19 outbreak globally. The safety and well-being of our precious clients and employees are our most significant concern. The actions have taken is in the connection with millions of people across Africa and Middle East, we will fully support with instant response whenever you need us.

Our commitment to clients – Service Assurance and Reliability

It is no doubt that we all encountered challenges in COVID-19 outbreak, either daily life or working condition. However, we committed that we will always support with advanced service to satisfy with our clients’ needs. To ensure business continuity against COVID-19, we guarantee to deliver high-quality to our all valued clients.

Our safeguard for employees Flexible Work Environment with good medical care

The health, safety and well-being of employees are always our priority. Internally, we provide for employee with daily health checking system, abundant antiseptic sanitizer, masks to ensure our employees work safely. To minimize the risk of infection via social contact, employees are allowed for working at home in necessary and flexibility.

Our business Continuity plan to against COVID-19

  • To against COVID-19, we launched some services that benefit for client’s health care, such as body temperature screening system and cloud conference, to ensure people stay in a safer environment with needed equipment.
  • Employee works from home remotely is fully equipped with office tools such as laptops, phones and necessary 4G/5G networks, where their laptop is secured by our VPN technology.
  • Our employees are using our cloud conference to cooperate multiple location smoothly and efficiently, digital equipment is our core work tool and it will not limit our global communication.
  • Our internal business system is well working remotely and will not be limited by the office or home; aims to ensure the business operates normally and the service for our clients.
  • Abundant resource and core technologies contribute greatly to run our operations.
  • we have emergency team fully backup with emergency call, enable to deliver the best service to our clients, with 24/7 hours stand by.
  • We’re acting on the suggestion of the local authorities and governments’ updates and Social Development.

Words to YOU

Let’s fight this epidemic together and embrace the sunshine together.

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