China Unicom Beijing selects Alcatel-Lucent Motive Broadband Services Care offering

China Unicom Beijing (Beijing Unicom) has selected Alcatel Lucent’s external link Motive Broadband Services Care offering to enhance their high-speed Internet customer experience.
The Motive offering provides intelligent and flexible next-gen customer care tools for both self- and assisted-care, simplifying customer care by putting the power to resolve common technical support issues in the hands of consumers.
In addition, the offering will equip Beijing Unicom’s frontline help desk agents with advanced problem resolution tools that quickly and efficiently resolve issues, said the company.
Alcatel-Lucent said that the Motive Broadband Services Care offering will help Beijing Unicom simplify the broadband customer experience by empowering subscribers to solve their own support issues quickly and easily.
Alcatel-Lucent motive product division head David Stevenson said the external link Motive Broadband Service Care offering is proven to empower consumers and help desk personnel with the tools they need to enjoy the broadband experience by quickly solving common broadband related problems when they arise.
Stevenson said, “We are confident that Beijing Unicom will see measurable operational and economic benefits while ensuring a superior customer experience.”