Du unveils video retail support in 9 shops
Dubai-based telecom operator du has launched its innovative ‘video retail support’ system in nine du Shops across the UAE.
The system gives walk-in customers the opportunity to interact with du’s service experts through a video conferencing system, said a statement.
Ismail Mohammed, senior vice president – customer operations, said: “As part of our commitment to the UAE community, we are constantly seeking innovative new ways in which we can add life to life and bring more convenience into our customers’ communications.
“A high volume of our customers prefer to use our shops as a contact point with our experts. Video Retail Support is a quick, convenient way of reaching resolutions, which leads to a high satisfaction rate.”
About 85 per cent of customers who have used the system have been satisfied with the outcome of their virtual meeting, he said.
The operator intends to roll out more locations later in the year, said the statement.
All customer queries made through the video retail support system are received by du’s back office technical team, who currently handle more than 2,100 questions a month from both du’s consumer and enterprise customers.
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