Nawras Ajel customers get helpful data usage SMS when roaming

Nawras ‘first’ gives regular updates to help customers stay in control of data spend when travelling

Nawras, Oman’s customer friendly communications provider, is delighted to announce another ‘first’ with the introduction of a free SMS notification service to show data usage when roaming.  Nawras Ajel (postpaid) customers are now able to closely track data roaming usage while travelling outside the Sultanate which makes it much easier to stay in control of international roaming charges.

Data roaming charges vary from country to country and in the past customers have sometimes found it difficult to keep track of their spend while on the move abroad.  Now with this convenient, new service from Nawras giving regular free SMS updates, the guesswork is taken out of data roaming.

When travelling in another GCC country using SmartRoamer, customers will receive a notification when they have consumed the first 20 megabytes (MB) of data and then further notifications for every subsequent 5MB they use.

Customers roaming in the GCC countries of United Arab Emirates, Qatar, Bahrain, Kuwait and Kingdom of Saudi Arabia are able to enjoy SmartRoamer rates for data as well as calls and SMS.  Choosing the SmartRoamer partner in any of these countries gives customers the low rate of RO 1.199 per MB of data.

When using non-SmartRoamer operators or when travelling outside the GCC, the data notification will be received after the first 10MB of data has been consumed and then a further SMS will be sent by Nawras for every additional 5MB used.  When roaming with Nawras partners, the corresponding data tariff will also be shown to help customers estimate their bill as they travel.

Nawras Chief Executive Officer, Ross Cormack, said, “We continue to live the customer experience in every aspect of our business and we constantly look for new ways to make communication even easier to use.  Our customers asked for more control over their data roaming charges and in answer we have developed this new notification service.

“We are now sending convenient reminders to give Nawras Ajel customers closer control over their telecom spend when travelling and we are excited to be first to offer this greater transparency as part of our commitment to be caring, excellent and pleasingly different.”

This new roaming usage notification has been driven by Nawras people who share a singular focus on improving customer experience. Using the combined expertise of engineering, IT, international roaming and customer service, this convenient tool was developed to give customers added confidence and peace of mind when using international roaming.