New communications capabilities from Alcatel-Lucent Enterprise extend beyond the business to deliver a better user experience

New communications capabilities from Alcatel-Lucent Enterprise extend beyond the business to deliver a better user experienceOpenTouch 2.0 creates employee efficiencies and better access to information, enhancing the experience of unified communications and adding more value to business telephony

 

The Enterprise division of Alcatel-Lucent (Euronext Paris and NYSE: ALU) introduced new communications capabilities to help businesses keep pace with consumer technology developments by providing a collaborative environment where business communications and applications enhance efficiency at work and adopt new ways to control IT costs.

 

Alcatel-Lucent OpenTouch 2.0 delivers a complete set of unified communications and collaboration functionalities, specifically designed to meet the needs of both population profiles: the multimedia user who needs the new collaborative, mobile workstyle, and the desk-bound telephony user looking for an instant business response and office based interactions.

                                                            

These new capabilities natively support video, integrate naturally into the desktop, expand the mobile experience with multiple device support per user on a single license, and provide greater telephony capabilities for businesses that still need the phone as a lifeline to operations.

 

About OpenTouch 2.0 Applications

 

·         OpenTouch Conversation for PC creates a powerful collaboration between employees, providing benefit to the business. As the newest in a series of modern and elegant collaborative conversation interfaces, OpenTouch Conversation for PC ties together audio, video, and web conferencing into a single interface with an updated instant message and presence management experience. It leverages OpenTouch’s innovative capabilities such as the seamless session shift, which allows users to continue an important business conversation whilst changing from one device to another, without interruption.

 

·         OpenTouch Connection is the desktop user interface for desk-bound telephony intensive users who benefit by leveraging key UC&C tools like instant messaging, presence and audio conferencing. OpenTouch Connection helps to create a virtual team environment to collaborate with peers, partners and even with customers.

 

  • OpenTouch Conversation for Web extends unified communications beyond the business to customers and partners with a click. It is a zero-touch, light client for real-time web communication utilizing the latest generation of HTML5 to provide conferencing, collaboration, instant messaging and real-time file sharing. Simply share the conference’s url with internal and external contacts and open the workspace to any user without the typical requirement of a plug-in. OpenTouch Conversation for Web simplifies unified communications and is available on most common web browsers.

 

  • New modern DeskPhones increase real-time efficiency. The release of the Alcatel-Lucent Premium DeskPhone family rejuvenates the desk-bound worker experience. Employees can access the whole enterprise directory at a glance, while the in-call clarity is facilitated with an unprecedented high quality audio. The award-wining Alcatel-Lucent 8082 My IC Phone is now available with a new interface, designed specifically for telephony uses.

 

Operationally, the scalability of the OpenTouch 2.0 platform has been increased to address the needs of large customers and now simplifies the licensing as users need just one license for all their software clients and mobile devices including PC, tablet and smartphone.

 

About OpenTouch

OpenTouch’s architecture integrates all the elements of UC into a single platform providing smooth transformation options from digital telephony to IP and SIP or cloud-based unified communications. As a multimodal communications tool, it gives the freedom to seamlessly move between whichever media and device the user prefers at that time, within the same conversation. Providing a high quality, communications user experience energizes and engages employees, resulting in better productivity and quicker ROI.

 

Engaging, intuitive applications reduce the need for extensive training and accelerate both the adoption and continued use of the applications, enabling business to derive the productivity and cost saving benefits desired.

 

Quotes

 

Eric Penisson, General Manager, Alcatel-Lucent Enterprise Communications Solutions, said, “Alcatel-Lucent Enterprise delivers a superb user experience through a unique, truly unified architecture that integrates all the elements of UC&C into a single platform. With OpenTouch 2.0, our customers can innovate by embracing a new workstyle that modern enterprises require to improve employee productivity and to engage beyond the enterprise borders with remote employees, customers and partners.”

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