Nokia Siemens gets Zain Kuwait customer experience system deal
Network equipment vendor Nokia Siemens Networks said that it has been selected by Zain Kuwait to implement customer experience management systems.
Zain Kuwait is deploying Nokia Siemens’ Serve atOnce Traffica to monitor end to end network performance for each service in real time, improving the quality of every voice call and SMS.
Zain Kuwait is also deploying Nokia Siemens’ reporting and analytics platform, Serve atOnce Intelligence (SAI).
Integrated with the existing Nokia Siemens subscriber data management and device management platforms, SAI draws data from multiple sources and reflects real-time user patterns that show mobile terminal performance in the network, roaming, international call performance as well as Service Level Agreement reporting for Zain’s corporate customers.