PCCW Teleservices honored with Hong Kong Call Centre Association’s Outsourced Contact Centre Award

PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Outsourced Contact Centre of the Year (Inbound)” at the 12th Annual Hong Kong Call Centre Association Awards.

The Awards, organized by the Hong Kong Call Centre Association (HKCCA), aims to recognize the best of the best within the contact center industry in Hong Kong, Macau and Southern China, to inspire excellence and continuous improvement, and to learn and share the best practices in contact center management.

The judges from HKCCA were particularly impressed by the ambience at a PCCW Teleservices contact center tailored for a world-renowned resort hotel group in Hong Kong. One of the judges commented, “Given the music, decoration and environment with the warmest greetings from the staff, I can almost feel the excitement from the resort.” Moreover, the judges were amazed by the demonstration of professionalism and excellence in customer service by our staff during the tour of the center.

Mr. Sunny Lam, Vice President of PCCW Teleservices, said, “We are thrilled by the attention and recognition due to this prestigious award. Our team has worked very hard in building an integrated suite of solutions that supports our client’s business growth and we will take this award as an encouragement to provide even better service in the future.”

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