PTCL inaugurates One-Stop Shop in Cantt, Rawalpindi
Pakistan Telecommunication Company Limited (PTCL) inaugurated another revamped and remodeled PTCL One Stop Shop (OSS) in Cantt, Rawalpindi, as part of its new “Customer First” campaign, which focuses on building an enhanced customer care experience.
Widely recognized as the Company’s public face, PTCL’s nation-wide 191 One-Stop Shops are facilitating customers by offering them quality products and tremendous services in billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments all under one roof.
Guest of honor, Senior Executive Vice President (SEVP) Commercial, Naveed Saeed inaugurated the newly renovated One Stop Shop. Executive Vice President (EVP) Customer Care, Kamran Malik; Executive Vice President (EVP) Business Zone North, Abdul Sattar Naeem; General Manager Commercial-North, Jawad Saleem; Regional General Manager (ITR), Nadeem Akhtar Awan; Regional General Manager (RTR), Zafar Shafique; and Senior Manager (HR&A), Taimoor Ahmed also attended the ceremony.
“PTCL One Stop Shops bring all facilities for customers under one roof” said Senior Executive Vice President (SEVP) Commercial, Naveed Saeed while inaugurating the OSS. “We aim to exceed customer expectations by providing services and requisitioning requests in minimum of time”.
Equipped with latest products and services, these outlets are offering one window operations at strategic locations spread all over the country to reach every customer.
“We are committed to provide a comfortable and professional atmosphere at our One Stop Shops,” said Executive Vice President (EVP) Customer Care, Kamran Malik at the occasion. “At PTCL our customers comfort and satisfaction is our top most priority”, he further added.
In addition to the One-Stop Shops, PTCL customers are also facilitated through its helpline ‘1236’ and online services.