Zain Saudi Arabia awards ASCOM Network Testing a three year managed service contract for roaming and application testing


zain, Sultan, Abdulaziz, Al, Deghaither, Zain’s, Senior, Network, Director

Sultan Abdulaziz Al Deghaither, Senior Network Director – Zain

ASCOM Network Testing, the leading independent network quality testing provider, today announced that Zain Saudi Arabia (KSA), part of the Zain Group – a leading telecoms operator across the Middle East and Africa, has awarded the testing company a three year managed services contract to improve its inbound and outbound roaming services, as well as perform VAS, Application, and Regression Testing & Troubleshooting.

Ascom deployed its TEMS™ Monitor Master solution to enable Zain KSA to test and monitor their services and international roaming scenarios for enhanced user experience. Zain KSA is able to perform 24×7 monitoring of services & applications, including Facebook, Twitter, WhatsApp, and YouTube.

ASCOM Network Testing was chosen following a successful proof of concept from which Zain KSA was looking for the ideal partner, with the relevant solution, to overcome the challenges associated with roaming and application testing services. The solution was deployed in six different locations in the Kingdom of Saudi Arabia and 25 international destinations. Sultan Abdulaziz Al Deghaither, Zain’s Senior Network Director commented, “Offering customers the best quality network is of the utmost importance to us. Using Ascom’s solution allows us to monitor our customers’ experience as they engage with different social media channels when they are in Kingdom of Saudi Arabia or outside.” He added, “And by using the problem resolution features in the tool in the cases when customers were roaming internationally, we were able to achieve significant revenue savings for Zain.”

“We are thrilled to have been selected by Zain after a successful trial,” remarked Faiq Khan, VP, AMEA region. “As their partner, we will strive to help them achieve the best results with their networks to ensure their customers’ satisfaction and help improve roaming revenues.”